Heart and Star Tutu

Shipping Policy

Ships Time

Order received will be processed and delivered to your door step within 3- 5 working days via UPS or USPS.

Shipping Coverage

Orders are shipped in America and Canada only. We do not ship to P.O Box address.

Shipping Cost

If your order totals more than $350, you will receive free shipping in America and Canada. The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.

Refund Policy

Returns 

Our policy lasts 14 days. If 14 days have gone by since customers received their items, we can’t issue a full refund or exchange unfortunately. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after the item being delivered.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at Shop@doeadear.co.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Shop@doeadear.co and send your item to: 1200 2, 1208 1/2 Wall St. Los Angeles California US 90015.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

To return your product, you should mail your product to: 18600 San Jose Avenue, 91748, California, USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How to Measure: 

Chest

With child's arms down, slip tape under arms and across chest and shoulder blades, holding tape firm and level.

Measure around the natural waistline.

Bust

With child standing, measure around fullest point of the hips.

American baby sizes are based on the age, but since babies may vary a lot in size, it’s better to base the size on the baby’s weight and height. Use the chart  to find the correct size for your baby.

Please note that these charts only is a guide to your child’s clothing size, and that the sizes may vary between different brands.