Return & Exchange Policy

Please see our self-return / exchange portal here: https://shopdoeadear.com/apps/parcelpanel-returns/

Returns

• You may return items within 14 days of receiving your order.

• Items must be unused, in original condition, with tags and packaging intact.
  
  

Shipping Returns

• Return items to: 18738 San Jose Ave, City of Industry, CA 91748

• Customers will be responsible for the return shipping cost. Original shipping costs are non-refundable as restock fee.

• Using a trackable shipping method or insurance for items over $75 is recommended. Please forward the tracking number for all return packages to contact@doeadear.co once the return has been dropped off at your carrier. Doe a Dear is not responsible for lost packages without tracking number.

Refunds

• Once we receive and inspect your return, we’ll notify you by email of approval or rejection.

• Approved refunds will be issued to your original payment method within 2-5 business days (processing time may vary with your bank).

• Sale items are final and cannot be refunded. 

• Shipping fees are non-refundable.
  Shipping charges are paid directly to the carrier and cannot be refunded. 

Exchanges

• You may exchange items within 14 days of receiving your order.

• We replace items that are defective or damaged. 
  
  

Gifts

• If an item was marked as a gift, you’ll receive a gift credit once returned.

• If not marked as a gift, the refund will go to the original purchaser.

Lost or Stolen Packages

• Doe a Dear is not responsible for lost or stolen packages after shipment. Please contact your carrier for claims once tracking is available.